Refund policy

Product Returns

Terms and Guidelines:

-  Store credit will be issued for products returned in new condition. 

-  Only Pre-Orders products canceled prior to shipment are eligible for refunds back to the original payment method. All other purchased products are eligible for store credit only.

-  Return requests must be submitted within 30 days of delivery through the Loop Returns portal at the link below, subject to country availability.

-  Orders with Route Shipping Protection may qualify for replacement on a case-by-case basis.

If an item arrives damaged this will need to be reported within 5 days of delivery. When reporting this to us, please include images of the damage and an attachment of the SKU on the polybag packaging your item arrived in. Once approved, Comfrt will replace it with the same size and color as the original order. If any damage is reported after the 5 day time period, Comfrt is not responsible. If the required images cannot be provided, Comfrt will be unable to fulfill your request. 

 

Returns Terms and Guidelines:

 

All returned items must have no wear and tear, stains, or other signs of excess usage.

 

Return shipping costs will be subtracted from the store credit total you are issued when your items are received back by us.

 

Please make sure all returned items are well packaged so that they will not be damaged in transit.

 

Please make sure to use the Loop Returns website and label to send back your return. We cannot guarantee that we will be able to properly locate and handle your return without using the label they generate.

 

Please use your Loop Returns shipping label within 7 days of its creation.

 

Store Credit will be issued within 1 week of your return being received by our warehouse. If there is an issue with your return upon arrival, you will be contacted by [email protected].

 

All ROCKREALITY orders are processed within 5 minutes of purchase and shipped within 48 business hours to ensure speedy delivery.

CONTACT ROCKREALITY@GMAIL.COM